Automation and AI Chatbots for Gurugram Businesses
Picture a Gurugram clinic whose reception phone rings all day with the same five questions about timings, doctors and fees, while other enquiries land on WhatsApp at midnight. A chatbot can answer the routine ones at once and pass the rest to staff. With IT and BPO firms, hospitality, retail and medical tourism all prominent in the city, many Gurugram businesses handle repeated customer questions at scale. Assistants can reply in English, Hindi or Hinglish and collect names and requirements for follow-up. The aim is to save staff time, not to replace the people customers trust. PC Media House is based in Delhi and designs, tests and trains these assistants online for businesses in Gurugram.
Relevant for businesses around: Cyber City, Udyog Vihar, Sector 14, MG Road, DLF Phase 1, Sector 44, IMT Manesar, Sikanderpur.
Why Gurugram Businesses Look for Automation and Chatbots
Customers in a city like Gurugram expect quick replies. Hospitality and retail businesses get repeat questions about menus, offers, availability and bookings. Medical providers get questions about appointments and procedures, and offices around Cyber City and Udyog Vihar get vendor, support and hiring queries. A well-built assistant removes the repetition, but it should never pretend to know what it does not. We design clear hand-over rules so a person takes over on complex, sensitive or angry messages. Because chats collect names and phone numbers, personal data falls under India's Digital Personal Data Protection Act, 2023 and its Rules, so we collect only what is needed and say why. In a technology-heavy city, simple and reliable usually beats clever.
Pricing and Fees for Automation and Chatbots
Pricing is a custom quote. A chatbot is not a fixed product: the work changes with the channels, the integrations, the number of conversation paths and the volume of messages, so a quote is written after the conversation audit.
| Item | Amount | Notes |
|---|---|---|
| PC Media House build and setup | Custom quote | Based on channels, integrations, conversation complexity and testing needs, written into a scoped proposal |
| WhatsApp message charges | Paid to Meta through your provider | Since 1 July 2025 Meta charges per delivered template message by category, in rates set on Meta's published rate card |
| Messaging platform or provider fees | Set by the provider you choose | Many providers add a platform fee, so ask for it itemised |
| CRM and tool subscriptions | Paid to the vendors | For example Zoho CRM or HubSpot plans, if you do not already have them |
| Ongoing improvement and monitoring | Quoted separately | Covers conversation reviews, new answers, and fixes when channels or integrations change |
| GST | Added where applicable | Shown as a separate line on the quote |
Platform rates and plans belong to Meta and other vendors and can change. PC Media House fees are never mixed with them, so you can see each cost separately.
What changes the cost or timeline:
- The channels involved, because a WhatsApp assistant, a website assistant and a voice or email flow each need separate setup and testing
- The number and depth of conversations, from a simple FAQ to booking, payments status checks or multi-step qualification
- Integrations with your CRM, sheets, billing or booking tools, and whether those tools offer a reliable API
- Message volume and mix, since marketing, utility and authentication messages on WhatsApp are priced differently by Meta
- The sensitivity of the subject, because health, finance and legal-adjacent topics need stricter limits and more testing
How the Process Works Online
Step 1: Conversation audit
We read through your real enquiries and group them, then decide what to automate, what to route and what to leave to people. (Week 1)
Step 2: Design the flows and knowledge base
We write the conversation paths, the approved answers, the tone and the handover rules, and you approve them. (Week 1 to 2)
Step 3: Channel and integration setup
We prepare your WhatsApp Business Platform access, website widget or both, and connect the CRM, sheet or email destinations. (Week 2 to 3)
Step 4: Build and internal testing
The assistant is built and tested against real and awkward questions, with failures logged and fixed. (Week 3 to 4)
Step 5: Limited launch
We release to a small share of traffic or a pilot group, review the conversations and tighten the answers. (Week 4 to 5)
Step 6: Full launch and improvement
The assistant goes live fully, your team is trained, and a monthly review improves answers and flows using real conversations. (Week 5 onwards)
A focused FAQ and lead-capture assistant on one channel can often be live within a few weeks, while multi-channel builds with several integrations take longer and are timed after the conversation audit.
What We Need From You
No statutory papers are needed for the build itself, though your WhatsApp setup needs business details. Keep these ready.
Business and channel details
- Business name, website and a dedicated phone number that can be used for the WhatsApp Business Platform
- Access to your Meta Business account and the person who can approve verification steps
- Website access, or the person who can add a chat widget or script
- Your CRM, sheet or email destination for leads
Knowledge and rules
- Approved information on services, prices or price ranges, timings, policies and documents required
- The most frequent questions your team answers today, with the answers you want given
- Topics the assistant must never discuss, such as medical advice, legal opinions or refund decisions
- Handover rules: who takes over, during which hours and how quickly
Data and consent
- Your privacy notice, or a draft we can improve with you
- Where consent for messaging is collected today, such as forms, ads or in-store
- Data you must not store, and how long you want conversation logs kept
- Any contracts or confidentiality terms with customers or partners
Local Notes for Gurugram
No authority registers chatbots, in Gurugram or anywhere else, so the rules to follow are platform and data rules. WhatsApp assistants run under Meta's Business Messaging Policy, and Meta bills some message charges directly to your account. Chats that collect personal details fall under the DPDP Act, 2023 and the DPDP Rules, 2025. The process is online: a conversation audit on a call, design reviews on shared documents, testing with real customer messages, then staff training. Pricing is a custom quote, written after the audit.
Frequently Asked Questions (FAQs)
Those that answer the same questions daily: clinics, restaurants, salons, coaching centres, showrooms and service firms. A business near MG Road with walk-in traffic and a firm in Udyog Vihar handling vendor queries both gain, but the conversation design differs. We start with an audit of your actual messages to see what is worth automating.
Yes. It can answer in English, Hindi or Hinglish, depending on how your customers write. We test with real examples of how people message you, including spelling variations and mixed-language sentences, so replies feel natural and not stiff. You review sample conversations before anything goes live.
Yes, in a structured way. It can collect name, number, preferred slot and requirement, then pass them to your staff or write them into a calendar or sheet if integrated. For a clinic in Sector 14 or a showroom near MG Road, that means fewer missed enquiries. Final confirmation can stay with your team.
We keep data collection to what the conversation needs, tell users why it is collected and store it in systems you control. Personal data is covered by the DPDP Act, 2023 and its Rules, so consent wording and retention are planned at design stage. You decide who in your team can see conversations and exports.
Yes. Handover rules are part of the design. You choose who takes over, in which hours and what triggers it, such as a complaint, a payment issue or a direct request for a person. Outside hours, the assistant can take details and promise a follow-up.
Usually yes. Leads can be sent to a CRM, a shared sheet, email or a team notification the moment the conversation captures the required details. We test each route before launch and add checks for duplicates and missing fields so that no enquiry gets lost.